Please read
through all of our Frequently Asked Questions below to resolve your issue
in the most efficient manner. If
this does not solve your issue please click the Customer Support button
to chat live with a Technical Support Representative.
• I just installed Service Pack 2 for Windows™ XP. Is there anything that I need  to be aware of?
•
I am using AOL. Is there anything special I need
to know?
• What
browsers can I use with Visual WebTools?
• What
if I want to make changes to my Web site in the middle of the night?
• What
operating systems can I use with Visual WebTools?
• If I
already have an existing Web site, can I still use Visual WebTools?
• If I
have a registered domain name, can I use this for my new Visual WebTools
account?
• If I
purchase ClipOn Commerce for the purpose of selling my product, how secure
is my customers personal information?
• Can
I have multiple e-mail addresses for the purposes of different sections
of my
company?
•
How
do I register a new domain name?
• I
need to transfer my domain name to your servers what are your server names
&
addresses?
• Can
I close my site to the public while I make changes?
• How
can I change my personal information?
• How
do I change my password?
• How
do I set up my e-mail forwarding?
• What
search engines am I submitted to?
•
I
don't understand how to use the software, can you train me how to use
WebWizard?
• I
am getting a message that says I have a demo, but I should have a full
account
what do I do?
• I
can't see everything on the screen. Why?
• I
am getting page cannot be displayed when going into WebWizard
• I
am getting a blank page when I try to go into WebWizard, what is wrong?
• How
do I save a page?
• How
do I put my website on the Internet?
• How
do I add an image to a page?
• How
do I link my pages together?
• How
do I create an e-mail link?
• How
do I merge cells in a table?
• Can
I edit my HTML?
• How
do I add products to my webpage?
• How
can I add a form to my page?
• How
do I define what keywords are used to find my site in the search engines?
• I
made a mistake, can I undo the last thing I did?
• Do
I need to have an index.html page?
• I
just added a form / product to the page and I have a yellow arrow that
says
form
& /form. What are they?
•
How do add products I want to use on my website?
• How
do I add products to my webpage I am building in WebWizard?
• How do
I add an image?
• I have
made changes to my product, how do I save it?
• What do
I charge for sales tax?
• Can I
use ClipOn Commerce to track my inventory?
• How do
I check my orders?
• Is the
Store url the address for my website?
• Can I
temporarily close my store while I am making changes?
• How do I use UPS™ to calculate my shipping costs for my customers?
• I purchased the eBay™ Listing Software, how do I list one of my products on eBay™?
•
How can I see what forms have been submitted?
• Can
I have the results of a form sent to my e-mail address?
•
How do I sent
out a monthly newsletter?
• Can
I send an html e-mail message? instead of just text?
• How
can I set up an autoresponder?
•
How do I make
changes to a contact in my database?
• How
do I add a new contact?
•
I generated
a report, it is telling me to check back later. Why?
• How
do I view my report once it is generated?
I just installed Service Pack 2 for Windows™ XP. Is there anything that I need to be aware of?
Please visit http://help.visualwebtools.com/winxp_sp2.htm
for detailed information about the effects of Service Pack 2 and changes
that need to be made after installing the service pack so that you may
continue to use the Visual WebTools suite of products without interruption.
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What
browsers can I use with Visual WebTools?
Only Internet Explorer browsers 5.5 or higher are supported by Visual
WebTools, we recommend Internet Explorer 6.0.
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What
if I want to make changes to my Web site in the middle of the night?
With Visual WebTools you don't need to rely on anyone to make changes
to your site! You have the ability to make any changes you want 24 hours
a day, seven days a week.
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What
operating systems can I use with Visual WebTools? Visual WebTools
supports Windows 95 or higher. Visual WebTools can also be run using Macintosh
Internet Explorer 5.0, with the exception of the WebWizard Component,
in which case you may use Macromedia Dreamweaver for Macintosh as your
Web Development tool.
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If
I already have an existing Web site, can I still use Visual WebTools?
Most certainly! Visual WebTools has the outstanding feature of "importing"
any existing page or site with the click of a button.
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If
I have a registered domain name, can I use this for my new Visual WebTools
account?
Absolutely! With the Visual WebTools Account Manager, you have the ability
to transfer any domain name off of any server to our servers for use with
your Visual WebTools account.
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If
I purchase ClipOn Commerce for the purpose of selling my product, how
secure is my customers personal information ? Visual WebTools
supports up to 128 bit encryption.
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Can
I have multiple e-mail addresses for the purposes of different sections
of my company?
Yes, you can have an unlimited number of e-mail addresses that will forward
to who ever you would like to receive the information.
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How
do I register a new domain name?
Go to this address for a complete step
by step explanation on how to register a new domain name.
http://help.visualWebTools.com/new_domain_registration.htm#new_domain_registration
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I
need to transfer my domain name to your servers what are your server names
& addresses?
Primary Server Name: NS.PACIFICWEBWORKS.COM
Primary Server Address: 209.63.184.158
Secondary Server Name: NS2.PACIFICWEBWORKS.COM
Secondary Server Address: 209.63.184.159
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Can
I close my site to the public while I make changes?
Yes, to
do that follow these steps:
1. Log in to your Visual WebTools account
2. Click on Open/Close Site
3. Click on Close Site
Note:
To open the site just click on open site in the same menu
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How
can I change my personal information?
To change personal information do the following:
1. Log in to Visual WebTools
2. Click on Edit My Info
3. Make the needed changes
4. Click update
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How
do I change my password?
To change your password:
1. Log in to your Visual WebTools account
2. Click on Change Password
3. Fill out the information on the page & click Update
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How
do I set up my e-mail forwarding?
Note: Before e-mail forwarding can be used, a domain name needs to be
registered & associated with your account.
1. Log into your Visual WebTools account
2. Click on Domain/E-mail info
3. Click on Modify your existing e-mail for your Visual WebTools account
& domain name.
4. Follow the steps outlined on that page.
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What
search engines am I submitted to?
We do not automatically submit your site to search engines, however we do provide a Submit to Search engine tool that allows you to submit your site to the search engines.
1. Login to the Visual WebTools Tools Manager by going to http://www.visualwebtools.com.
2. Once logged into the Tools Manager click on Edit domain / E-mail info from the My account section on the right hand side of the page.
3. Click on the button labeled Submit to Search engines
4. You will be presented with a list of search engine that you can submit your site to.
5.
Simply click on the name of the search engine you want to submit your site to.
The available choices are:
Add-URL-Free
AltaVista
Google
Lycos
Open Directory Project
6. After clicking on the name of the search engine you want to submit to you will be directed to the search engines website where you can submit your site with them directly.
Please
note: Submitting your site to search engines does not automatically guarantee listing in their engines. Neither Pacific WebWorks or the individual search engines can predict when and/or if your site will appear in search queries.
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I
don't understand how to use the software, can you train me how to use
WebWizard?
Our support staff does not provide training, However, we do have a coaching
department that can. For information regarding coaching please call: 1.800.497.4988
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I
can't see everything on the screen. Why?
Your
display resolution needs to be set to a minimum of 800x600
(Please
note: that these are generic guidelines and are provided as a courtesy,
if you have problems with your display adapter, you may need to contact
your computer manufacturer for assistance.)
1.
Click on the START button/lower left-hand corner of your screen
2. Go to Settings, a drop down menu will appear
3. Go to Control Panel
4. Double click on the DISPLAY icon
5. Click on the SETTINGS tab
6. Use the SLIDER/lower right corner/to change your screen settings to
a minimum of 800 x 600.
7. Click the APPLY button/lower right.
8. Click OK
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How
do I save a page?
To save the page you are currently working on:
1. Click on the save, import & create tool (blue disk icon)
2. Click on save
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How
do I put my website on the Internet?
To upload your site to the Internet do the following:
1. Click on the Update tab
2. Click on Overwrite Live Site
3. Follow any prompts that appear from there
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How
do I add an image to a page?
To upload an image do the following:
1. Login to the WebWizard
2. Click on the blue diskette on the top left of the toolbar
3. Click on Import file into project
4. Select the file you want
5. Click Open
Your file will be opened in the current folder you have open in the WebWizard.
Please
Note: Any images you upload must have the following extensions: .jpg,
.gif or .bmp
Once
the image appears in your list of local files, you can add the image to
the page by click on the image name & clicking on Place in Editor.
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How
do I link my pages together?
To create an Internal link do the following:
1. Select the graphic or text that you wish to make into a link
2. Click the link icon in the toolbar
3. Click on Open Link Editor
4. Click on the blue select under internal
5. Select the internal page
6. Click Update
7. Click Update in the link editor
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How
do I create an e-mail link?
1. Highlight the text or click on the image you want as the link
2. Open the Link Editor (chain icon)
3. Click on Open Link Editor
4. Select the type of link:
in this case: mailto:
5. Type the address in the blank box: youremail@yourserver.com
6. Click Update
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How
do I merge cells in a table?
1. Place your cursor in the cell to left of the cell you are merging with
2. Click on the Table Editor Tool (grid button)
3. Click on Increase Colspan
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Can
I edit my HTML?
Yes you can.
Please
note that we do not provide support for HTML editing. If you are not comfortable
with HTML editing, you would need to speak with a web developer or someone
who is familiar with HTML.
Below
is a link if you would like more information regarding HTML editing/coding:
http://www.w3schools.com/html/html_intro.asp
To
edit your HTML follow these steps:
1. Login to the WebWizard
2. Open the page that you wish to edit the html for
3. Click on the HTML tab at the bottom of the screen
4. Make your changes
5. Click on the commit link on the left side
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How
do I add products to my webpage?
Once you have your product information added in Clip on Commerce do the
following to set it up in WebWizard:
1. Log into WebWizard
2. Click on the update tab
3. Click on Product & Channel Data
4. Wait until it you see "update done", click OK
5. Click on the Clip on Commerce button in tool bar
6. Click on Edit Product Template
7. Follow the directions on the page for setting up the product template
8. Once you have committed your changes click on the on ClipOn Commerce
tool in the toolbar again.
9. Click on Insert Category / Product object
10. Select the category & product to add to the page & click on
Place product in editor.
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How
can I add a form to my page?
To add a form to the page do the following:
1. Click on the WebProfiler tool in tool bar
2. Click on Add WebProfiler form
3. Enter in a name for the form & click update
4. You should see 2 yellow arrows on the page with the words form and
/form in them.
5. Add the elements for your form in between these form tags
6. Save the page when finished
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How
do I define what keywords are used to find my site in the search engines?
To define this do the following:
1. Open the index.html page by clicking on the local file tab & clicking
on the blue icon to the left of the words index.html.
2. Click on the Meta tag editor tool (button looks like a big M)
3. Enter in the descriptions & keywords for your site & click
update
4. Upload your site to the Internet
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I
made a mistake, can I undo the last thing I did?
Yes, as long as you have not exited out of the editor since the last change.
To undo a previous action click on the Undo button in the upper right
hand corner of the page (looks like an arrow pointing to the left, not
the back button in your browser) Or you can use the Keyboard shortcut:
CTRL+Z
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Do
I need to have an index.html page?
Yes you do. index.html is the start / homepage for your website.
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I
just added a form / product to the page and I have a yellow arrow that
says form & /form. What are they?
These are called "Form Tags" they are necessary for the form
or add to cart button to function in the page. Please do not delete them.
Also, they will not appear on the live Website.
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How
do I add products I want to use on my website?
To add a product to ClipOn Commerce do the following:
1. Login to ClipOn Commerce
2. Click on Add/Edit Products & Categories
3. Select a folder to add the product to
4. Click on Add a product to this category
5. Click on Add a new Product
6. Enter in all of the information for the product
7. Click on Add/Update product when finished
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How
do I add products to my webpage I am building in WebWizard?
Once you have your product information added in Clip on Commerce do the
following to set it up in WebWizard:
1. Log into WebWizard
2. Click on the update tab
3. Click on Product & Channel Data
4. Wait until it you see "update done", click OK
5. Click on the Clip on Commerce button in tool bar
6. Click on Edit Product Template
7. Follow the directions on the page for setting up the product template
8. Once you have committed your changes click on the on ClipOn Commerce
tool in the toolbar again.
9. Click on Insert Category / Product object
10. Select the category & product to add to the page & click on
Place product in editor.
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How
do I add an image?
To add an image that already exists in your database:
1. Log in to ClipOn Commerce
2. Click on Add/edit products & categories & open the product
that you want to add the image to.
3. Once in the product editor, click on upload
4. Click on the image to add & click update.
To
add a new image that is not yet in the database do the following:
1. Log in to ClipOn Commerce
2. Click on Add/edit products & categories & open the product
that you want to add the image to.
3. Once in the product editor, click on upload
4. Click on the Browse button
5. Locate the image on your computer
6. Click Open
7. Click Go
8. Wait until the file viewer refreshes, then select your uploaded image
from the list & click update.
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I
have made changes to my product, how do I save it?
To save a product in the product editor, click on Update/Add Product in
the upper right hand corner of the page.
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What
do I charge for sales tax?
In order to determine what you are required to charge for tax, you will
need to contact your State Tax Commission.
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Can
I use ClipOn Commerce to track my inventory?
Yes you can. To enable inventory tracking click on use inventory manager
from the main menu of your ClipOn Commerce account.
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How
do I check my orders?
To check your orders do the following:
1. Log in to ClipOn Commerce
2. Click on View/Fulfill orders
3. Leave all fields blank & click Search
4. Scroll down to see your orders
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Is
the store url the address for my website?
No it is not. It is only address for your ClipOn Commerce store.
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Can
I temporarily close my store while I am making changes?
Yes, from the main menu, click on Open/Close store.
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How do I use UPS™ to calculate my shipping costs for my customers?
Please visit http://help.visualwebtools.com/clipon_commerce.htm#ups for detailed information about setting up UPS™ shipping rules on your account
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I purchased the eBay™ Listing Software, how do I list one of my products on eBay™?
Please visit http://help.visualwebtools.com/clipon_commerce.htm#eBay for detailed information about listing a product on eBay™. If you did not purchase the eBay listing software & would like to add it to your account please contact our Product Information Department at 800-497-4988
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How
can I see what forms have been submitted?
1. Log in to WebProfiler
2. Click on "Look up forms"
3. Select the form name you want to view & select a date range &
click Search.
4. You will then see the forms submitted with the date range you specified.
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Can
I have the results of a form sent to my e-mail address?
Yes you can. To have the results sent to an e-mail address do the following:
1. Log in to WebWizard & open the page that contains the form.
2. Click on the WebProfiler Tool in the toolbar.
3. Click on Edit WebProfiler Form
4. Click on Set Recipients
5. Click on Add Recipients
6. Enter in the e-mail address & click update
7. Click on update in the WebProfiler Editor
8. Save the page & update the site.
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How
do I sent out a monthly newsletter?
You do this in 2 parts:
Part
1:
1. Open WebChannels
2. Create a Channel by clicking on: Add/Edit Channel
3. Enter in the name for the channel & click update.
4. Log into WebWizard
5. Click on the Update tab & click on: Product & Channel Data
6. Open the page that your customer will go to in order to subscribe to
your newsletter.
7. Create a form using WebProfiler
8. Once the form is created open the WebProfiler tool & click on
Add/Edit form action
9. Place a check mark in the box next to: This form adds the user to channel.
Then select the name of your channel from the pulldown list.
10. Click update
11. Upload the site
Part
2:
Note: This will send out the channel message
to everyone that has signed up for your monthly newsletter
1.
Log into WebChannels
2. Click on Compose And Send a Channel Message
3. Choose a channel to send the message to
4. Fill out all of the information & update it.
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Can
I send an html e-mail message? instead of just text?
Yes, to do this while you are creating the message, Click on "this
is a web page" radio button. Then either select the page to be sent
or type the page name in the box. (This has to be a page that exists in
your website.)
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How
can I set up an autoresponder?
1. Open WebChannels
2. Create an Autoresponder by clicking on: Create/Edit Auto-Response
3. Click on New, fill out the information & click done .
4. Log into WebWizard
5. Click on the Update tab & click on: Product & Channel Data
6. Open the page that has the form on it that will return an autoresponse.
7. Click on Add/Edit form action
8. Place a check mark in the box next to: This form returns an autoresponse.
Then select the name of your autoresponse from the pulldown list.
9. Click update
10. Upload the site
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How
do I make changes to a contact in my database?
1. Log in to WebContacts
2. Click on Edit Contact
3. Click on Show all contacts -or- enter in a search criteria & click
search
4. Click on "edit" next to the contact you want to modify.
5. Make your changes & click update.
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How
do I add a new contact?
1. Log in to WebContacts
2. Click on Add Contact
3. Fill out the information & click update.
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I
generated a report, it is telling me to check back later. Why?
It takes time for your report to be generated, if it does not appear wait
5 minutes & check again.
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How
do I view my report once it is generated?
Log into Webstats & click on View Previous Reports
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I
am using AOL. Is there anything special I need to know?
At the current time, the AOL browser does not work with the Visual WebTools
software. The AOL Internet connection is sufficient but you would need
to use the latest version of the Microsoft Internet Explorer browser.
You can download the most recent version of Microsoft Internet Explorer
by clicking here.
You
can also find support and helpful information regarding the Microsoft
Internet Explorer browser by clicking
here
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I
am getting a message that says I have a demo, but I should have a full
account what do I do?
This will occur if you are missing critical WebWizard files on your computer.
To fix this do the following:
1.
Click OK to the demonstration version message
2. Another windows should appear that says "Critical files are missing...."
click OK to that message. If
you do not get the message about critical files missing click on upgrade WebWizard from the left step
3. Enter in your password when prompted & click OK
4. Wait until the
update done box appears, then click OK
You should now be using a full version of WebWizard.
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I
am getting a blank page when I try to go into WebWizard, what is wrong?
This will occur when your Internet Explorer browser is not allowing you
to install and run Active X controls. To remedy this please take the following
steps:
You
will need to adjust the following settings in your Internet Explorer.
Please
note: there are guidelines for Internet explorer 5.x for version 6.x click
here if you have Windows XP Service Pack 2 installed click here.
1.
Open Internet Explorer
2. Click on Tools
3. Click on Internet Options
4. Click on the Security Tab
5. Click on the Custom Level button on the bottom of the screen
6. Starting with first item below Active X controls and plugins the following
options should be set, if they are not in the indicated setting please
change them to match what is on the list below:
•
Download signed ActiveX controls:
•
Enable
•
Run ActiveX control and plugins:
•
Enable
•
Script ActiveX controls marked safe for scripting:
•
Enable
•
Under the cookies section both items should be set to enable
•
Under the downloads section both items should be set to enable
7. Now scroll down past the Download section, and look for a heading called
Microsoft VM or Java Permissions:
•
That should be set to Med. Safety.
•
Now click on OK, and say YES to any messages that popup
• Click
Ok again, until your back to the browser
8.
Now go ahead and go back to http://www.visualwebtools.com & attempt to Login to WebWizard again, make sure that you click yes to any windows that appear.
For
Internet Explorer version 6.x:
1.
Open Internet Explorer
2. Click on Tools
3. Click on Internet Options
4. Click on the Security Tab
5. Click on the Custom Level button on the bottom of the screen
Starting with first item below Active X controls and plugins the following
options should be set, if they are not in the indicated setting please
change them to match what is on the list below:
• Download
signed ActiveX controls:
•
Enable
•
Run ActiveX control and plugins:
•
Enable
•
Script ActiveX controls marked safe for scripting:
•
Enable
•
Under the section for Downloads, both options should be set to Enable
6.
Now scroll down past the Download section, and look for a heading called
Microsoft VM or Java Permissions:
•
That should be set to Med. Safety.
•
Now click on Ok, and say YES to any messages that popup
•
Click Ok again, until your back to the browser
7.
Now go ahead and go back to http://www.visualwebtools.com & attempt to Login to WebWizard again, make sure that you click yes to any windows that appear.
For Internet Explorer version 6.x w/ Windows XP Service Pack 2:
1. Open Internet Explorer
2. Click on Tools
3. Click on Internet Options
4. Click on the Security Tab
5. Click on the Custom Level button on the bottom of the screen
Scroll down to the section labeled Active X controls and plugins the following options should be set, if they are not in the indicated setting please change them to match what is on the list below:
• Download signed ActiveX controls:
• Enable
• Run ActiveX control and plugins:
• Enable
• Script ActiveX controls marked safe for scripting:
• Enable
• Under the section for Downloads, File Download should be set to Enable.
6. Now scroll down past the Download section, and look for a heading called Scripting:
• Active scripting and Scripting of Java applets should be set to Enable
• Now click on Ok, and say YES to any messages that popup
• Click Ok again, until your back to the browser
7. Now go ahead and go back to http://www.visualwebtools.com & attempt to Login to WebWizard again, make sure that you click yes to any windows that appear.
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I
am getting Page Cannot be Displayed when I try to Login to WebWizard
This
occurs when files for WebWizard are missing from your computer. To reinstall
those files do the following:
1.
Close all open Internet Explorer windows
2. Open a new Internet Explorer window & go to this address:
http://www.visualWebTools.com/utilities/update_WebWizard.html
3. Login at that page
4. Wait until the update is complete, click Ok to the message that appears
5. Close that window & open a new Internet Explorer & Login to
WebWizard and it should be working.
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